mimi and me

 

delivery information

Your merchandise will be shipped through Registered Mail with Australia Post.

All orders will be dispatched as soon as possible after the order and payment are received.

While we endeavor to keep our stock levels up to date there may be occasions when an order/ purchase is accepted into our system and the item is out of stock. In these circumstances and immediately we become aware of this we will contact you to offer either a full refund or suggested delivery date when the stock is available.

Within Australia

All orders within Australia will be sent by Registered Mail with Australia Post. You will be provided with a tracking number in the Dispatch Notification we send to you by email. You are required to keep this record. Please note Registered Mail requires delivery signatures to verify that you received your parcel.

Charges

All parcels attract a postage and handling fee per order and per item. This cost is set out in the Order form which will be completed by you at the time you place your order.

International

All International orders will be sent by Registered Mail International through Australia Post. You will be provided with a tracking number in the Dispatch Notification we send to you by email. You are required to keep this record. Please note Registered Mail requires delivery signatures to verify that you received your parcel.

These charges may be varied from time to time by Registered Mail International Australia Post. Such variations will not be posted to this website on all occasions. It is your responsibility to confirm the charges applicable to your particular parcel at the time of purchase.

Important customs notice

Customs or Duty for Orders outside Australia:
You are responsible for all customs or duty that may be applied to allow your merchandise to leave customs. We are not able to estimate what these charges might be.

Incorrect Addresses:
It is your responsibility to enter the correct shipping address details at the time of ordering. Should you enter the wrong address and the goods have not been returned to us within 21 days of shipping we will not refund your payment or replace the goods for you.

Parcel Does Not Arrive: 
It is your responsibility to inform us by email if an order does not arrive within 21 days. Once we receive your advice that the merchandise has not arrived we will make enquiries of Australia Post to try and determine the location of it.

However,

(a)        We will not be held liable for any loss or damage resulting from late delivery by Australia Post.

(b)        You acknowledge and agree that late delivery by Australia does not constitute a breach of your agreement with us and does not entitle you to cancel your order with us.

(c)         We will refund your payment or part thereof, if applicable, or will replace the merchandise as applicable, if it has been lost in transit, at our discretion only.